In this digital age we live in, of ever-increasing data and
analytics it’s no surprise that financial institutions (FI’s) and the financial
industry overall are tracking analytics and using data to make informed
decisions. However, what you may not expect is, the use of marketing automation
platforms to assist in interpreting and making use of this data is extremely
low.
According to The Financial Brand’s article, Achieving Advanced Financial Marketing
Maturity, by Jim Marous, less
than a quarter of FI’s surveyed in the 2017 Financial Marketing Trends survey
said they use some type of marketing automation platform. More shockingly, more
than half of respondents simply answered “No”, insinuating they had no plans of
using any type of platform.
So the question is “why” – why do FI’s have such little
interest in data analytics and general marketing automation platforms? Many
FI’s, to their credit, have come a long way in “opening up” to the 21st
Century, from a time when they were typically thought of as a large,
impenetrable brick building full of “suits”, to today where many customers now stop
by to meet with their local advisor to have a conversation rather than for a
business transaction.
FI’s are making great strides in becoming human and
personable again; perhaps this is a reason why they lag so far behind when it
comes to the use of data and automation? Whatever the answer may be, times are
changing. While cash is still king, that king is getting younger – if your FI
isn’t using some type of platform to interpret data, they will continue to fall
behind.
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